Shipping Policy

Mon Petit Chou Boutique delivers worldwide, however, all International orders will only be shipped if payment is made via PayPal or Direct Deposit (EFT) into our account. This method offers payment protection for both parties. Orders placed within Australia or goods shipped to an Australian residence are subject to the Australian GST. Orders placed outside Australia may be subject to the relevant taxes and duties applicable to the jurisdiction from which the order was placed. All taxes, customs, duties and fees charged for international orders are the responsibility of the buyer. For any additional information refer to your local customs agency.


PAYMENT OPTIONS

We accept

1. Visa, Mastercard and American Express on our secure site through Eway or by phoning our store. Please do not use this method if paying outside Australia.

2. Paypal. You do not have to have a Paypal account to use this method for payment.

3. Direct deposit (EFT) into Mon Petit Chou bank account. Please quote your invoice number in 'to account description'.

AVAILABILITY

Product availability is updated daily, however, if by chance an item has sold out at the time of your purchase we will notify you within two days as to whether we can reorder the product for you and give you a delivery time frame or refund the purchase amount immediately.


DELIVERY COSTS
AUSTRALIA
FREE NATIONAL SHIPPING for orders over $150.00

A flat rate of $10 for Aust Parcel Post Satchel for orders under $150.00
Registered post is available upon request.

INTERNATIONAL
A flat rate of AUD$30 applies to all international orders. No orders will be shipped unless paid via PayPal or Direct Deposit (EFT).


ESTIMATED DELIVERY TIMES

Mon Petit Chou will use reasonable endeavours to arrange dispatch of your purchase within 24 hours after receipt of payment with most posted the day of order (if received before 1pm EST). To have orders delivered separately please process each as separate orders, standard freight costs apply for each address.

We take full care while delivering your order but it is beyond our control after your order is posted. Your package will be dispatched at your own risk. Please make sure you provide the correct postal address. If you require Express Delivery or Registered Post please send us an email and we will quote the extra shipping amount payable.

For International deliveries, up to approximately 21 working days; and for Australia, within 7 working days. Mon Petit Chou will not be liable for any loss or damage in transit or if the product is not delivered within the estimated time frames.

If an incorrect delivery address has been supplied to Mon Petit Chou, the customer will be responsible for additional postage costs. If the customer chooses not to have the item redelivered, a $30 postage/processing fee will be deducted from the refund total and the refund will be issued. If a delivered order is unclaimed/refused by the customer and consequently returned to us, a $30 postage/processing fee will be deducted from the refund total and the refund will be issued. The customer will be responsible for additional postage costs if they elect to have the order resent.